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Privacy Policy
Privacy Policy (ndispersonaltrainer.com.au)
Last updated: 24 December 2025
This Privacy Policy explains how NDIS Personal Trainer (referred to in this policy as “we”, “us” or “our”) collects, uses, discloses and protects personal information, and how you can access and correct your personal information or make a privacy complaint.
We aim to handle personal information in an open and transparent way consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1) What personal information we collect
We may collect personal information including:
Identity and contact details (name, email, phone number, address).
Demographic details relevant to service delivery (e.g., age range).
Health, disability and support-related information where relevant to providing services (this is generally “sensitive information” and handled with extra care).
NDIS-related information where relevant (e.g., plan-related details you provide, support goals, service preferences, authorised representatives/nominees where applicable).
Booking and service delivery information (appointment details, coaching notes, attendance, communications).
Payment-related information (e.g., invoices, transaction references; we do not aim to store full card details on our servers).
Website and device information (IP address, browser type, pages viewed, date/time of visit, referring URLs) collected via cookies or analytics tools.
2) How we collect personal information
We collect personal information in several ways, including:
When you submit forms on our website (enquiry/booking/contact forms).
When you contact us by phone, email, SMS or social media.
When you participate in coaching/services and provide information during onboarding or sessions.
Automatically through our website and related tools (cookies, analytics, and server logs).
Where practical, we collect personal information directly from you, unless it is unreasonable or impracticable to do so.
3) Why we collect, hold, use and disclose personal information
We collect and use personal information to:
Respond to enquiries and provide information about our services.
Assess suitability for services and deliver personal training/coaching supports.
Manage bookings, service delivery, and client communications.
Maintain records necessary for quality, safety, and continuity of care.
Process payments, issue invoices/receipts, and manage accounts.
Improve our website, marketing and service experience (including analytics).
Meet legal, regulatory, and professional obligations where applicable.
If we do not collect certain personal information, we may be unable to respond to your request or provide services appropriately.
4) Sensitive information (health/disability information)
Sensitive information (including health information) is generally collected only where it is reasonably necessary for providing services and generally with your consent, unless another exception under Australian privacy law applies.
5) Who we disclose personal information to
We may disclose personal information to third parties only as needed to run our business and provide services, including:
Service providers/contractors who help operate our website and business systems (e.g., hosting, email, CRM, scheduling, analytics, payment processing).
Professional advisers (e.g., accountants, lawyers) where necessary.
Regulators, courts, tribunals, law enforcement, or others where required or authorised by law.
We take reasonable steps to ensure third parties we engage handle personal information appropriately.
6) Overseas disclosures
Some of our service providers (such as website hosting, analytics, email or cloud software providers) may store or process data on servers located outside Australia.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure the handling of your personal information is consistent with applicable Australian privacy requirements.
7) Cookies and analytics
Our website may use cookies and similar technologies to help it function, remember preferences, and understand how visitors use the site (for example, via analytics tools).
You can usually control cookies through your browser settings; disabling cookies may affect website functionality.
8) Data security and retention
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, including by using access controls, reputable service providers, and security practices appropriate to our size and systems.
We keep personal information only for as long as needed for the purposes described in this policy (and as required by law), and then take reasonable steps to destroy or de-identify it where appropriate.
9) Accessing and correcting your personal information
You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.
Requests can be made using the contact details in section 12, and we will respond within a reasonable time.
10) Marketing communications
We may contact you about services that may be relevant to you.
You can opt out of marketing communications at any time by using the unsubscribe link (where provided) or by contacting us using the details below.
11) Complaints
If you believe we have breached the Australian Privacy Principles, you can make a complaint by contacting us using the details in section 12 and describing the issue.
We will acknowledge your complaint and respond within a reasonable time, including informing you of the outcome and any steps taken.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.
12) Contact us
Privacy enquiries, access/correction requests, and complaints can be sent to:
NDIS Personal Trainer
Email: mail@ndispersonaltrainer.com.au
Website: https://ndispersonaltrainer.com.au
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time by publishing the updated version on our website.